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Engineering
K-NET can offer figuration and staging services, which ensure that wherever possible, equipment arrives on-site pre-assembled, pre-configured and pre-tested, thus saving time and ensuring all installations proceed smoothly. This service has proved invaluable when commissioning large and complex multi-vendor equipment installations.
K-NET engineers are trained to perform installations on-site with minimal disruption to any existing network installation. All on-site connections to an existing infrastructure are checked, tested and proved and the customer briefed on the critical aspects of the new installation.
Network Operations
Your communications network is an intrinsic part of your business. We know that organizations cannot tolerate extensive network downtime. When network downtime equals business downtime, you need someone that you can rely on. With over 10 years experience within the networking industry, K-NET really can see the "whole" picture - to provide you with an ongoing technical support service that meets your needs. All of our Network Operations Centre (NOC) engineers are fully qualified and have been trained internationally to install and support the solutions that we deliver.
From simple advance product replacement to comprehensive 24x7 technical support, K-NET 's skill & service scope can directly support a range of on & off site maintenance. Team this with our consultancy, troubleshooting, disaster recovery & upgrade services & you have the ingredients for an extremely efficient network. As the single point of contact for all networking products, services & all the maintenance you'll need, we're here to make your life easier. We know just when & where you are likely to need support. With that in mind, we can tailor the support we provide to your specific requirements, giving you peace of mind.
Customer Service/Support
In the age of digital information, your company's IT system is the backbone of your business operations. It enables you to communicate effectively within your company and with your customers.
With so much reliance upon this structure, you need to know that if your system has a problem, you can depend on your provider's support.
K-NET's technical support team has years of experience in dealing with all conceivable problems. As the single point of contact for all networking products and services, K-NET provides a seamless support service which can analyze problems across the entire system. Our technical engineers are trained to the highest level of industry standard qualifications with extensive knowledge of your systems.
